Cancellation Policy

Last Updated: July 2026

At Akira Fresh, we understand that plans can change. This Cancellation Policy explains when and how you can cancel your order.

Order Cancellation

Orders may be cancelled before they are packed or dispatched. Once an order has been packed, dispatched, or is out for delivery, cancellation requests may not be accepted due to the perishable nature of our fresh and frozen food products.

How to Cancel an Order

To request a cancellation, please contact our Customer Support as soon as possible with:

• Order Number
• Registered Mobile Number
• Reason for Cancellation

Cancellation requests are processed on a best-effort basis and are subject to the order status at the time of the request.

Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method. Refunds are generally credited within 5–7 business days, depending on your bank or payment service provider.

Cash on Delivery (COD) Orders

Cash on Delivery orders can be cancelled before dispatch without any cancellation charges. No refund is applicable for COD orders that have not been paid.

Orders That Cannot Be Cancelled

Cancellation requests will not be accepted if:

• The order has already been packed.
• The order has been dispatched.
• The order is out for delivery.
• The order has already been delivered.

Cancellation by Akira Fresh

Akira Fresh reserves the right to cancel any order due to:

• Product unavailability.
• Payment verification issues.
• Incorrect or incomplete delivery information.
• Delivery location outside our serviceable area.
• Suspected fraudulent activity.
• Operational or technical issues.

If a prepaid order is cancelled by Akira Fresh, the full amount paid will be refunded to the original payment method.

Refunds for Cancelled Orders

Approved refunds will be processed in accordance with our Return & Refund Policy. Refund processing timelines may vary depending on the payment gateway or financial institution.

Contact Us

If you need assistance with cancelling your order, please contact us:

Email: support@akirafresh.in

Phone: +91 85128 77877

Customer Support Hours: Monday – Sunday | 9:00 AM – 8:00 PM

Disclaimer

Akira Fresh reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on the Platform. Continued use of our services constitutes your acceptance of the revised policy.