Akira Fresh

Shipping Policy

At Akira Fresh, we are committed to delivering premium-quality frozen meat and ready-to-cook products safely while maintaining the highest standards of freshness through our cold-chain logistics network.

Delivery Locations

Akira Fresh currently delivers across Delhi NCR. We are continuously expanding our service network and will introduce delivery to additional cities in the near future.

Delivery Timelines

  • Orders are typically delivered within 24–48 hours from confirmation, subject to service availability.
  • Same-day delivery may be available in select locations.
  • Delivery timelines displayed during checkout are indicative and may vary due to operational requirements.

Delivery may be affected by:

  • Product availability
  • Delivery location
  • Weather conditions
  • Traffic or local restrictions
  • Public holidays or unforeseen circumstances

Cold Chain Assurance

All Akira Fresh products are transported using a temperature-controlled cold chain to preserve freshness, quality, and food safety throughout transit. Every order is carefully packed in insulated food-grade packaging to ensure products reach you in optimal condition.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Akira Fresh may offer Free Delivery on orders above a specified value during promotional campaigns.

Delivery Process

  • Orders will be delivered to the shipping address provided during checkout.
  • Customers are requested to ensure that someone is available to receive the order.
  • Due to the perishable nature of frozen food, delivery partners may not leave orders unattended.

Failed Delivery

An order may be cancelled if:

  • The customer is unavailable after reasonable delivery attempts.
  • The delivery address is incorrect or incomplete.
  • The delivery location falls outside our serviceable area.
  • Delivery cannot be completed due to safety or operational reasons.

Package Inspection

Please inspect your order at the time of delivery. If you receive:

  • Damaged packaging
  • Incorrect products
  • Missing items
  • Products that appear thawed or compromised

please notify us immediately through our customer support team.

Order Tracking

Customers will receive order updates through SMS, Email, or WhatsApp (where available), including:

  • Order Confirmation
  • Order Dispatched
  • Out for Delivery
  • Delivered

Changes to Delivery Address

Delivery address modifications can only be requested before the order has been dispatched. Once shipped, address changes may not be possible.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Extreme weather conditions
  • Traffic disruptions
  • Public holidays
  • Government restrictions
  • Force majeure events

Akira Fresh shall not be held liable for delays arising from circumstances beyond its reasonable control.

Customer Support

For any shipping-related assistance, please contact us:

Email: support@akirafresh.in

Phone: +91 85128 77877

Support Hours: Monday – Sunday | 9:00 AM – 8:00 PM

Shipping Promise

  • Temperature-Controlled Cold Chain
  • Hygienically Packed
  • Premium Food-Grade Packaging
  • Freshness Guaranteed
  • Safe & Reliable Delivery
  • Trusted Quality from Akira Fresh