Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with Akira Fresh. We are committed to delivering premium-quality fresh and frozen food products. Due to the perishable nature of our products, our Return & Refund Policy differs from that of non-food retail products.

Returns

As our products are perishable, returns are generally not accepted once an order has been delivered. However, we will gladly assist you if you receive:

• A damaged or tampered package
• An incorrect product
• Missing items
• A product that is spoiled or appears unfit for consumption
• A product that does not meet our quality standards

To be eligible for a replacement or refund, you must notify us within 24 hours of delivery.

How to Raise a Request

Please contact our Customer Support with:

• Order Number
• Registered Mobile Number
• Product Name
• Clear photographs of the product and packaging
• A brief description of the issue

Requests submitted without sufficient information may take longer to process.

Refunds

Once we receive your request, our Quality Team will review the details. If your claim is approved, we may offer one of the following:

• Full Refund
• Partial Refund
• Product Replacement
• Store Credit (where applicable)

The resolution will depend on the nature of the issue.

Refund Timeline

Approved refunds will be processed to the original payment method.

• Online Payments: Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
• Cash on Delivery (COD): Refunds will be processed via bank transfer, UPI, or any other mutually agreed method after verification.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or refunds for:

• Products that have been opened or partially consumed.
• Products that have not been stored according to the recommended storage instructions.
• Orders where an incorrect delivery address was provided by the customer.
• Orders refused at the time of delivery without a valid reason.
• Minor variations in product appearance or packaging that do not affect quality.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been packed or dispatched, cancellation requests may not be accepted due to the perishable nature of the products. Please refer to our Cancellation Policy for more information.

Shipping Charges

Shipping charges, if applicable, are non-refundable, except where:

• An incorrect product was delivered.
• The product was damaged during transit.
• The order could not be fulfilled due to an error on Akira Fresh's part.

Quality Assurance

Every Akira Fresh order is packed under strict hygiene standards and transported through a temperature-controlled cold chain to ensure freshness and food safety. If you are not satisfied with the quality of your order, we encourage you to contact us immediately so we can resolve the issue promptly.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to raise a claim, please contact us:

Email: support@akirafresh.in

Phone: +91 85128 77877

Customer Support Hours: Monday – Sunday | 9:00 AM – 8:00 PM

Disclaimer

Akira Fresh reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.